She didn’t fit into any of the stereotypes
Andrella wasn’t a drunk driver or a thief who stole a vehicle, but she was a kind and considerate lady. When Kevin approached her, she seemed to be a typical lady. She identified herself as Andrella Jackson and claimed to reside in Milwaukee’s District 5; she claimed to be from there. She didn’t just reveal her true identity to Kevin, either.
In the beginning, he dismissed her explanation for why she was driving without a license. Over time, he came to see that she was speaking the truth after all.