It’s possible that one unpleasant experience can stick with you for the rest of your life
This is when the drama began. Britto is a Brazilian, so it’s only natural that he’d want to consume some South American cuisine. As a result, he decided to stop by the Tapelia restaurant for a bite to eat. Britto is accused of being rude to Sanchez and her staff at the restaurant.
Restaurants have a lot of terrible experiences with dissatisfied customers. People whine for a variety of reasons. Perhaps the service was slow or the food was inadequate. It happens all the time. That is not, however, what Sanchez is implying.