The Blame Game
One of the hardest things about working in customer service has got to be all of the unwarranted and necessary blame directed towards you as someone who works for a certain company. Sure, customers might be very frustrated with a situation, but it probably isn’t your fault.
So when you get blamed for not actually doing anything, it can be very disheartening. Not only does it not feel good, but the chances of you actually wanting to assist this customer further in their complaint is highly unlikely.