Karen 101
Working in customer service can be challenging for so many reasons. But one of the main things is the fact that it always feels as though the customer never trusts your opinion as a worker, but needs the final word from your superior.
Like what is this about? Way to undermine someone in the workplace, Karen. It is always so validating when your superior actually just tells them the exact same thing you told them earlier. It is like putting the icing on the cake with a little cherry on top.