An investigation
After looking all over the little puppy to find out if there were any sort of other abnormalities or complications, the owners took to the internet for answers. They asked dozens of questions on online forums and researched all types of related cases before they found any type of explanation.
Could it be a disease or some sort of mutation or illness? They let their imaginations run wild with all sorts of possibilities and fears, that maybe this was something they could not handle alone. In the end, they finally stumbled upon a similar case and everything became clear to them at once.