Security
Back to the story of Jess and the argument that erupted on her train ride back home. She was not backing down and was ready to argue and fight with anyone who was trying to force her to move her bag. At this point, she was really being rude and inconsiderate towards everyone.
Down the train, a security guard heard the yelling and came over to see what was going on, this is when things took a turn for the absolute worst. The security guard asked people what was all the commotion about, and they explained the situation to him. Then he talked to Jess.