They Have Doubts
During the beginning stages of their efforts to start a family, even achieving the goal of becoming pregnant proved to be an extremely difficult challenge for them. Both Ricky and Jolene actually started to have uncertainty regarding their skill sets, which had a destructive effect on their sense of self-assurance.
Is it possible that they were missing some of the information that was required in order to make a decision that was informed about a particular aspect of their health condition? They reasoned that going to the hospital was the best course of action and arrived at that conclusion as a result of their deliberation.