Pharmacy Challenges: Handling Frustrated Customers
“Pharmacies often face frustration from patients who mistakenly believe they have the authority to prescribe medication. Legally, this is not within their capabilities, leading to misunderstandings and disgruntled interactions.
Customers frequently approach pharmacy windows, expressing their inability to contact either their doctor or insurance for refills, urging for an immediate solution. Despite the desire to assist, pharmacists’ hands are tied in these situations, often resulting in heightened customer frustration.”