A Nice Way of Saying “You’re Fired”
This person never held a customer service position previously. To be “promoted to the consumer” is either one of the finest or worst career advancements, depending on how you look at it. Only a small group of individuals will perceive this as a demotion. Am I right? Hmm, maybe it’s just us.
In reality, this is a fantastic method to observe how people will respond based on how they are spoken to. The nicer you treat someone, the better their response will be. Even if it’s when someone is being let go from their job. So, maybe try saying, “Scott, you’re going to be promoted to the viewer” the next time around.