Lesson learned
When it comes down to it, we each should just learn to respect each other no matter what. Emma had a legitimate reason to be unsatisfied with her seating, but that didn’t mean she had to take it out on Norma and the other man. They were just minding their own business after all.
What else can we say that at the end of the day, all you can really control is how you behave and interact with others? If you choose to be a nice person, maybe you can make a positive impact on someone else’s life. Even if it is just for a moment, it could mean a lot to them.