Out of Toner
Printers are among the most finicky pieces of equipment on the planet, and this is not an exaggeration. We both know that your printer will suddenly decide to hoard all the ink or toner when you need it the most. But that wasn’t exactly the problem that this client was facing.
Their large copy machine and printer decided that enough was enough. Its toner cartridge exploded, leaving a mess that was out of the tech support’s paygrade. Perhaps they can salvage the copy machine, but you’ll have to get the maintenance department to handle the toner stains.