Just a Dollop
One of the most frequently discussed topics among tech support professionals is thermal paste. The paste is made of silver-gray material is used to fill in air gaps in electrical appliances, allowing for more efficient heat transfer and quicker cooling. Overuse of thermal paste, however, is a rookie mistake that can cause lead to adverse effects—e.g., the electronic completely shutting down for good.
The prospect of having to repair a friend’s Xbox One console after it had been damaged was a daunting task for this tech support employee. We hope you got the controller up and running, but we doubt that it was remotely fixable.