#5: Jacinda Ardern’s “Crisis of Empathy” Playbook
In 2019, after a tragic terrorist attack in Christchurch, New Zealand Prime Minister Jacinda Ardern demonstrated a new model for handling national crises. Rather than resorting to aggressive political rhetoric, she wore a black hijab to meet with mourning families, declaring, “They are us.” This display of empathy, combined with quick legislative action to ban semi-automatic weapons, positioned her as a global leader in emotional intelligence.
