Exceeding Expectations With Swift Service
Disney’s clever ploy in the eternal battle against drudging queues may just sprinkle a little extra magic on your theme park experience. Ever noticed how the winding lines at Disney attractions seem to move faster than the daunting two-hour wait times posted? That’s no accident.
By overestimating these waits, Disney ensures that guests feel a wave of relief and delight when the anticipated drudgery gives way to an earlier-than-expected adventure. This sly tactic not only boosts spirits but keeps the magic alive, proving that the happiest place on earth knows a thing or two about the psychology of play..