Isn’t It Obvious?
One of the hard things about working in customer service is having to bear the grunt of a lot of people’s frustrations. You might not have been the reason as to why they are so disgruntled, but you sure do have to tolerate it.
It really does suck when customers accuse you of ruining their day by not fixing the issue when the system fails. I’m sorry, I guess I didn’t realize that I am a wizard and I can fix all of your problems, whenever I like. Not everything revolves around you…